ServiceNowServiceNow
CIS-ITSM · Question #167
CIS-ITSM Question #167: Real Exam Question with Answer & Explanation
Sign in or unlock CIS-ITSM to reveal the answer and full explanation for question #167. The question stem and answer options stay visible for context.
Configuration Management Database
Question
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
Options
- AAdd a Show field to the base cmdb table: Check the Show box on those CI records they want to
- BUse the Principal CI class checkbox, to identify the CI classes that they want visible on the
- CCreate an Access control to hide the unnecessary CIs from the itil users
- DMake a show/hide UI action to show only the desired CIs to the itil users
Unlock CIS-ITSM to see the answer
You've previewed enough free CIS-ITSM questions. Unlock CIS-ITSM for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#CMDB Configuration#CI Class Management#Reference Fields#User Experience