CIS-ITSM · Question #99
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
The correct answer is D. CI Class Manager. The CI Class Manager is the dedicated ServiceNow tool for exploring the full CMDB class hierarchy and reviewing table definitions.
Question
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
Options
- AApplication Menus
- BReport
- CDependency view
- DCI Class Manager
How the community answered
(48 responses)- A4% (2)
- B2% (1)
- C2% (1)
- D92% (44)
Why each option
The CI Class Manager is the dedicated ServiceNow tool for exploring the full CMDB class hierarchy and reviewing table definitions.
Application Menus are navigation framework configuration records, unrelated to CMDB structure exploration.
Reports are used to query and display data, not to browse class hierarchies and table definitions.
Dependency View visualizes relationships between specific CI instances, not the abstract class hierarchy and schema definitions.
CI Class Manager provides a visual, hierarchical view of all Configuration Item classes in the CMDB, including parent-child table relationships, inherited and local attributes, and identification rules. It is purpose-built for navigating and managing the entire CMDB schema in one place.
Concept tested: CMDB CI Class Manager hierarchy exploration
Source: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-management/concept/c_CIClassManager.html
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