CIS-ITSM · Question #100
In Change management, what allows customers to define condition based flows for a fit for purpose model?
The correct answer is B. Stale Transition Models. State Transition Models (listed as 'Stale Transition Models' - likely a transcription error) in Change Management allow administrators to define condition-based state flows for fit-for-purpose change models.
Question
In Change management, what allows customers to define condition based flows for a fit for purpose model?
Options
- AWorkflows 2.0
- BStale Transition Models
- CConditional Change Models
- DState Flows
How the community answered
(63 responses)- A3% (2)
- B94% (59)
- C2% (1)
- D2% (1)
Why each option
State Transition Models (listed as 'Stale Transition Models' - likely a transcription error) in Change Management allow administrators to define condition-based state flows for fit-for-purpose change models.
Workflows 2.0 is a general-purpose workflow engine not specific to condition-based Change Management state flows.
State Transition Models in ServiceNow Change Management let customers configure condition-based transitions between change states, enabling fit-for-purpose change processing where specific conditions automatically drive state progression. This replaces rigid, one-size-fits-all workflows with flexible, condition-driven flows tailored to different change types.
'Conditional Change Models' is not a standard ServiceNow Change Management feature name.
'State Flows' is not a distinct Change Management feature separate from State Transition Models.
Concept tested: Change Management state transition model configuration
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-models.html
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