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CIS-ITSM · Question #101
CIS-ITSM Question #101: Real Exam Question with Answer & Explanation
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Configuration Management Database
Question
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Options
- AUse the Principal CI class checkbox to identify the CI classes that they want visible on the Incident
- BMake a show/hide Ul action to show only the desired CIs to the itil users
- CAdd a Show field to the base cmdb table: Check the Show box on those CI records they want to
- DCreate an Access control to hide the unnecessary Cls from the itil users
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Topics
#CMDB Configuration#CI Visibility#Reference Field Filtering#ITIL Forms