CIS-ITSM · Question #102
Which record type would you use for an Ask a Question form that would generate an Incident?
The correct answer is C. Record Producer. A Record Producer is the catalog item type used to create records in any ServiceNow table, making it the correct choice for an 'Ask a Question' form that generates an Incident.
Question
Which record type would you use for an Ask a Question form that would generate an Incident?
Options
- AOrder Guide
- BContent Hem
- CRecord Producer
- DLinked Item
- ECatalog Item
How the community answered
(37 responses)- A3% (1)
- B5% (2)
- C89% (33)
- D3% (1)
Why each option
A Record Producer is the catalog item type used to create records in any ServiceNow table, making it the correct choice for an 'Ask a Question' form that generates an Incident.
Order Guides bundle multiple catalog items for sequential fulfillment and do not directly generate records in operational tables.
Content Item (likely 'Content Item') displays informational content in the catalog without generating any records.
Record Producers are a specialized catalog item type that, upon submission, create or update a record in a specified ServiceNow table - including the Incident [incident] table. They support custom variable-based intake forms while routing the submitted data directly into operational records, which is exactly the pattern needed for a question form that generates an incident.
Linked Items redirect users to an external URL or another catalog item and do not create records.
Standard Catalog Items create Requested Items and RITM records, not Incident records.
Concept tested: Record Producer for incident generation from catalog
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-catalog-management/concept/c_RecordProducer.html
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