The Incident Variable Editor is used to display on which of these records?

The correct answer is D. Incidents created via record producer. A record producer is a Service Catalog item type that creates a non-catalog record (such as an Incident) when submitted. It collects information through catalog variables. The Incident Variable Editor is a special form section that surfaces those captured catalog variables…

Service Catalog and Request Management

Question

Options

ACatalog items
BCatalog tasks
CIncidents created via Now Mobile
DIncidents created via record producer

How the community answered

(58 responses)

A
2% (1)
B
5% (3)
C
2% (1)
D
91% (53)

Explanation

A record producer is a Service Catalog item type that creates a non-catalog record (such as an Incident) when submitted. It collects information through catalog variables. The Incident Variable Editor is a special form section that surfaces those captured catalog variables directly on the resulting incident record, giving agents visibility into what the user submitted. It does not appear on standard incidents, catalog tasks, or catalog items themselves.

Topics

#Record Producer#Variable Editor#Incident Creation#Service Catalog

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