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CIS-ITSM · Question #161

What should you use to capture data in a grid layout on a catalog item?

The correct answer is B. Multi-row variable set. A multi-row variable set is the ServiceNow catalog feature designed to capture repeating, tabular data in a grid layout on a catalog item.

Service Catalog and Request Management

Question

What should you use to capture data in a grid layout on a catalog item?

Options

  • ACascade variable
  • BMulti-row variable set
  • CGrid variable
  • DEnable set

How the community answered

(24 responses)
  • B
    92% (22)
  • C
    4% (1)
  • D
    4% (1)

Why each option

A multi-row variable set is the ServiceNow catalog feature designed to capture repeating, tabular data in a grid layout on a catalog item.

ACascade variable

Cascade variable is not a standard ServiceNow catalog variable type; there is no native catalog variable with this name.

BMulti-row variable setCorrect

A multi-row variable set allows users to add multiple rows of related variable data in a structured grid format within a catalog item request. It is specifically designed for scenarios where a requester needs to input a variable number of records - such as ordering multiple software licenses with different user assignments - in a tabular layout.

CGrid variable

Grid variable is not a recognized ServiceNow catalog variable type; the correct term for grid-layout data capture is multi-row variable set.

DEnable set

Enable set is not a valid ServiceNow catalog variable type; it does not exist as a native catalog configuration option.

Concept tested: Multi-row variable set for tabular catalog data capture

Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-catalog-management/concept/c_MultiRowVariableSet.html

Topics

#Service Catalog#Multi-row Variable Set#Catalog Items

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