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CIS-ITSM · Question #63

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

The correct answer is C. On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity. The requirement is to hide the Quantity field for only one specific catalog item (VPN), not for the entire catalog or all items. Option A would affect the global cart layout for all items. Option D targets the entire catalog. Option E references a non-standard field on a cart…

Service Catalog and Request Management

Question

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

Options

  • AOn the Cart Layout, Columns tab, unselect Quantity column
  • BOn the Catalog Item, Columns tab, unselect Quantity column
  • COn the Catalog Item, Advanced View, unselect Use cart layout, select No quantity
  • DOn the Catalog, Advanced View, unselect Use cart layout, select No quantity
  • EOn the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

How the community answered

(21 responses)
  • A
    10% (2)
  • B
    5% (1)
  • C
    86% (18)

Explanation

The requirement is to hide the Quantity field for only one specific catalog item (VPN), not for the entire catalog or all items. Option A would affect the global cart layout for all items. Option D targets the entire catalog. Option E references a non-standard field on a cart layout related list. Option B references a 'Columns tab' that doesn't exist on catalog items in this context. Option C is correct because navigating to the specific Catalog Item's Advanced View allows you to uncheck 'Use cart layout' (overriding the global cart layout for just this item) and then select 'No quantity' to hide the Quantity field exclusively for that item.

Topics

#Service Catalog#Catalog Item#Cart Layout#Quantity Field

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