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CIS-ITSM · Question #46
CIS-ITSM Question #46: Real Exam Question with Answer & Explanation
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Service Catalog and Request Management
Question
Your customer wants a catalog to contain two items: 1. A request with 1 approval and 2 fulfillment tasks 2. A link to a knowledge article What type of item would you use to satisfy the requirement for the Construction request?
Options
- ACatalog Item
- BContent Item
- CRecord Producer
- DOrder Guide
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Topics
#Service Catalog#Catalog Item#Request Fulfillment#Workflow