ServiceNow
CIS-ITSM · Question #166
Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction reque
Sign in or unlock CIS-ITSM to reveal the answer and full explanation for question #166. The question stem and answer options stay visible for context.
Service Catalog and Request Management
Question
Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation. Your customer wants the catalog to contain two items: 1. Construction request 2. Getting Started with Construction Requests The Getting Started Item should contain a link to a Knowledge Article. What type of item would you use to satisfy the requirement for the Getting Started Item?
Options
- AKnowledge Item
- BRecord Producer
- CContent Item
- DOrder Guide
- ECatalog Item
Unlock CIS-ITSM to see the answer
You've previewed enough free CIS-ITSM questions. Unlock CIS-ITSM for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#Service Catalog#Content Item#Knowledge Article#Catalog Item Types