CIS-ITSM · Question #166
Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction…
The correct answer is C. Content Item. A Content Item is the correct catalog item type when you need to display informational or reference content - such as links, text, or embedded Knowledge Articles - without generating a request record or triggering a workflow. It is essentially a read-only, informational entry…
Question
Options
- AKnowledge Item
- BRecord Producer
- CContent Item
- DOrder Guide
- ECatalog Item
How the community answered
(34 responses)- A3% (1)
- B6% (2)
- C79% (27)
- D3% (1)
- E9% (3)
Explanation
A Content Item is the correct catalog item type when you need to display informational or reference content - such as links, text, or embedded Knowledge Articles - without generating a request record or triggering a workflow. It is essentially a read-only, informational entry in the catalog. A Catalog Item or Record Producer would create a record when submitted. An Order Guide bundles multiple items together. A Knowledge Item is not a catalog item type. Since the requirement is to provide a link to a Knowledge Article for guidance (not to submit a request), Content Item is the appropriate choice.
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