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CIS-ITSM · Question #165

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

The correct answer is C. CI Class Manager. CI Class Manager is the dedicated ServiceNow tool for visualizing, exploring, and managing the full CMDB class hierarchy and table definitions.

Configuration Management Database

Question

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Options

  • AApplication Menus
  • BReports
  • CCI Class Manager
  • DDependency View

How the community answered

(49 responses)
  • B
    2% (1)
  • C
    94% (46)
  • D
    4% (2)

Why each option

CI Class Manager is the dedicated ServiceNow tool for visualizing, exploring, and managing the full CMDB class hierarchy and table definitions.

AApplication Menus

Application Menus are navigation configuration records used to organize modules in the left navigation bar, not a tool for exploring CMDB table hierarchies.

BReports

Reports are used to query and display data from tables but do not provide a structural view of the class hierarchy or table definitions.

CCI Class ManagerCorrect

CI Class Manager provides a graphical tree view of the entire CMDB class hierarchy, allowing administrators to browse parent-child table relationships, view and edit CI class attributes, manage identification rules, and review table definitions - all from a single unified interface purpose-built for CMDB schema exploration.

DDependency View

Dependency View displays relationships between specific CI instances (such as application dependencies), not the structural class hierarchy of the CMDB schema.

Concept tested: CI Class Manager for CMDB hierarchy exploration

Source: https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/configuration-management/concept/c_CIClassManager.html

Topics

#CMDB#CI Class Manager#CI Classes#CMDB Hierarchy

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