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CIS-ITSM · Question #160
CIS-ITSM Question #160: Real Exam Question with Answer & Explanation
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Incident Management
Question
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?
Options
- AThe agent is prompted to select the Assignment group
- BAn error is displayed indicating the agent must manually assign the incident
- CThe Assignment group field will not populate
- DThe Assignment group field automatically populates with the agent's primary group
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Topics
#Incident Assignment#UI Actions#User Groups#ServiceNow Platform Behavior