On an incident record, where are the fields that appear on the caller lookup select box defined?

Question

Options

• AThe Caller lookup field on the [user] table
• BThe ref_ac_column attribute from the dictionary entry
• CThe ref_contributions attribute on the caller lookup form
• DThe form design of the caller lookup form

• A
  2% (1)
• B
  91% (59)
• C
  5% (3)
• D
  3% (2)

Explanation

Reference fields in ServiceNow use the 'ref_ac_columns' dictionary attribute to control which additional columns are displayed in the autocomplete/lookup select box. For the Caller field on the Incident form, this attribute on the field's dictionary entry specifies which user table columns appear alongside the primary match when a user types to search. This is a dictionary-level configuration, not a form layout or field-level form property.

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