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CIS-ITSM · Question #173
A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledg
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Problem Management
Question
A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance. What might be the cause of this?
Options
- AThe Problem Management Best Practice - Madrid - Knowledge integration plugin has not been
- BTester is not impersonating Problem Coordinator
- CThe customer did not pay the bill for Knowledge management
- DThe sn_known_error_write role is required to see the Create Known Error article link
- EThe requirement was not m the stories
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Topics
#Problem Management#Knowledge Management Integration#ServiceNow Plugins#Known Error Articles