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CIS-ITSM · Question #176
CIS-ITSM Question #176: Real Exam Question with Answer & Explanation
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Problem Management
Question
Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.
Options
- AIt is designed to follow the ITIL4 standard
- BThere is a scheduled job that automatically moves Resolved problems to Closed after 7 days
- CIt is good practice to monitor fixes implemented, to ensure the underlying issues are resolved,
- DThere is no Closed state. Problem records are moved to Completed
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Topics
#Problem record lifecycle#State transition#Resolution verification#ITIL best practices