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CIS-ITSM · Question #177
In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle. When you click the Re-Analyze button, what state Is set on the problem recor
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Problem Management
Question
In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle. When you click the Re-Analyze button, what state Is set on the problem record?
Options
- AAssess
- BRoot Cause Analysis
- CFix in Progress
- DDraft
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Topics
#Problem record lifecycle#Problem states#Re-Analyze button#Problem workflow