In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle. When you click the Re-Analyze button, what state Is set on the problem…

The correct answer is B. Root Cause Analysis. Clicking the 'Re-Analyze' button on a Problem record moves it back to the 'Root Cause Analysis' state. This allows the team to revisit their analysis when a proposed fix did not resolve the issue, or when new information comes to light. It does not move the record all the way…

Problem Management

Question

In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle. When you click the Re-Analyze button, what state Is set on the problem record?

Options

AAssess
BRoot Cause Analysis
CFix in Progress
DDraft

How the community answered

(49 responses)

A
2% (1)
B
86% (42)
C
8% (4)
D
4% (2)

Explanation

Clicking the 'Re-Analyze' button on a Problem record moves it back to the 'Root Cause Analysis' state. This allows the team to revisit their analysis when a proposed fix did not resolve the issue, or when new information comes to light. It does not move the record all the way back to 'Assess' or 'Draft', nor does it place it in 'Fix in Progress' - those states occur at different points in the forward lifecycle. Re-Analyze is specifically designed to re-enter the investigation and analysis phase.

Topics

#Problem record lifecycle#Problem states#Re-Analyze button#Problem workflow

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