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CIS-ITSM · Question #177
CIS-ITSM Question #177: Real Exam Question with Answer & Explanation
The correct answer is B: Root Cause Analysis. See the full explanation below for the reasoning.
Problem Management
Question
In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle. When you click the Re-Analyze button, what state Is set on the problem record?
Options
- AAssess
- BRoot Cause Analysis
- CFix in Progress
- DDraft
Topics
#Problem record lifecycle#Problem states#Re-Analyze button#Problem workflow
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