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CIS-ITSM · Question #179
CIS-ITSM Question #179: Real Exam Question with Answer & Explanation
The correct answer is B: Average Problem Resolution Time. See the full explanation below for the reasoning.
Problem Management
Question
What are two effective measures of performance for the Problem Management process? Choose 2 answers
Options
- ANumber of Problem that have Breached SLAs
- BAverage Problem Resolution Time
- CPercentage of Problem Resolution within SLA by Category
- DProblems older than 30 days by Priority and State
Topics
#Problem Management#KPIs#Performance Measurement
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