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CIS-ITSM · Question #179
What are two effective measures of performance for the Problem Management process? Choose 2 answers
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Problem Management
Question
What are two effective measures of performance for the Problem Management process? Choose 2 answers
Options
- ANumber of Problem that have Breached SLAs
- BAverage Problem Resolution Time
- CPercentage of Problem Resolution within SLA by Category
- DProblems older than 30 days by Priority and State
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Topics
#Problem Management#KPIs#Performance Measurement