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CIS-ITSM · Question #77
CIS-ITSM Question #77: Real Exam Question with Answer & Explanation
The correct answer is B: A documented methodology to provide a set of best practices for creating and maintaining. See the full explanation below for the reasoning.
Knowledge Management
Question
What is KCS (Knowledge Centered Services)?
Options
- AA bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to
- BA documented methodology to provide a set of best practices for creating and maintaining
- CA dashboard with specific visualization of the different knowledge bases and categories
- DAn application that helps agents and managers to create cases from Knowledge articles
Topics
#KCS#Knowledge-Centered Service#Knowledge Management Methodology#Best Practices
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