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CIS-ITSM · Question #13
CIS-ITSM Question #13: Real Exam Question with Answer & Explanation
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Knowledge Management
Question
When a Service Desk again shares a "How to' item with a customer what type of record is being shared?
Options
- AKnowledge article
- BContent object
- CHow to document
- DInformation item
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Topics
#Knowledge Management#Service Desk#How-to guides#Information sharing