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CIS-ITSM · Question #106
CIS-ITSM Question #106: Real Exam Question with Answer & Explanation
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Knowledge Management
Question
A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database. What could cause this?
Options
- AThe Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been
- BThe article is in draft state but has not been published
- CThe tester is not impersonating an itil user
- DThe user criteria on the knowledge base Is incorrect
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Topics
#Knowledge Article Publishing#Known Error Articles#Knowledge Workflow