CIS-ITSM · Question #105
A customer requires incidents to automatically move to a Closed state from Resolved after 7 days. How is this configured? Choose 2 answers
The correct answer is C. Configure the incident lifecycle timeline property D. Enable the auto closure of Incidents based on Resolution date property. Automatically closing resolved incidents after 7 days requires both enabling the auto-closure property and configuring the incident lifecycle timeline property together.
Question
A customer requires incidents to automatically move to a Closed state from Resolved after 7 days. How is this configured? Choose 2 answers
Options
- AConfigure the incident Lifecycle flow script action
- BConfigure the number of days Resolved incidents automatically close property
- CConfigure the incident lifecycle timeline property
- DEnable the auto closure of Incidents based on Resolution date property
How the community answered
(49 responses)- A18% (9)
- B10% (5)
- C71% (35)
Why each option
Automatically closing resolved incidents after 7 days requires both enabling the auto-closure property and configuring the incident lifecycle timeline property together.
Lifecycle flow script actions are used for custom scripted automation within flows and are not the standard configuration path for timed auto-closure.
There is no standalone 'number of days Resolved incidents automatically close' property separate from the incident lifecycle timeline configuration; the timeline is the correct property for this setting.
The incident lifecycle timeline property defines the number of days after which a Resolved incident automatically transitions to Closed, setting the specific 7-day duration required.
The 'Enable the auto closure of Incidents based on Resolution date' property activates the auto-closure mechanism itself - without enabling this property, the timeline configuration has no effect.
Concept tested: Incident auto-closure configuration via lifecycle timeline property
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-management/task/t_ConfigureAutomaticClosureOfIncidents.html
Topics
Community Discussion
No community discussion yet for this question.