CIS-ITSM · Question #104
The Problem table is extended from what table?
The correct answer is C. Task. The Problem [problem] table extends the Task [task] table in ServiceNow's database hierarchy, inheriting all core task fields and behaviors.
Question
The Problem table is extended from what table?
Options
- AOutage
- BProblem Task
- CTask
- DMajor Incident
- EIncident
How the community answered
(57 responses)- A2% (1)
- B7% (4)
- C86% (49)
- D4% (2)
- E2% (1)
Why each option
The Problem [problem] table extends the Task [task] table in ServiceNow's database hierarchy, inheriting all core task fields and behaviors.
Outage [cmdb_ci_outage] is a separate CMDB-related table and is not in the Problem inheritance chain.
Problem Task [problem_task] extends Problem, making it a child of Problem, not the other way around.
In ServiceNow's table inheritance model, the Problem table directly extends the Task [task] table, which is the common parent for all work-item tables including Incident, Change, and Problem. This inheritance provides Problem records with shared fields like number, state, assigned_to, and short_description from a single source of truth.
Major Incident is a state or view within the Incident table, not a table that Problem inherits from.
Incident also extends Task, making it a sibling of Problem in the hierarchy, not a parent.
Concept tested: ServiceNow Problem table inheritance from Task
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/problem-management/reference/r_ProblemManagementTables.html
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