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ServiceNow

CIS-ITSM · Question #104

The Problem table is extended from what table?

The correct answer is C. Task. The Problem [problem] table extends the Task [task] table in ServiceNow's database hierarchy, inheriting all core task fields and behaviors.

Problem Management

Question

The Problem table is extended from what table?

Options

  • AOutage
  • BProblem Task
  • CTask
  • DMajor Incident
  • EIncident

How the community answered

(57 responses)
  • A
    2% (1)
  • B
    7% (4)
  • C
    86% (49)
  • D
    4% (2)
  • E
    2% (1)

Why each option

The Problem [problem] table extends the Task [task] table in ServiceNow's database hierarchy, inheriting all core task fields and behaviors.

AOutage

Outage [cmdb_ci_outage] is a separate CMDB-related table and is not in the Problem inheritance chain.

BProblem Task

Problem Task [problem_task] extends Problem, making it a child of Problem, not the other way around.

CTaskCorrect

In ServiceNow's table inheritance model, the Problem table directly extends the Task [task] table, which is the common parent for all work-item tables including Incident, Change, and Problem. This inheritance provides Problem records with shared fields like number, state, assigned_to, and short_description from a single source of truth.

DMajor Incident

Major Incident is a state or view within the Incident table, not a table that Problem inherits from.

EIncident

Incident also extends Task, making it a sibling of Problem in the hierarchy, not a parent.

Concept tested: ServiceNow Problem table inheritance from Task

Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/problem-management/reference/r_ProblemManagementTables.html

Topics

#ServiceNow Tables#Table Hierarchy#Problem Management#Base Tables

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