CIS-ITSM · Question #127
CIS-ITSM Question #127: Real Exam Question with Answer & Explanation
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Question
Your customer has built a mature knowledge base, with articles targeted to internal audiences, which are technical. Other articles are written for end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers. What feature would you use, to satisfy this requirement?
Options
- AInternal/External Highlighting
- BShow User Viewable
- CUser Only View
- DSearch as User
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