CIS-ITSM · Question #15
Where should an admin go to view all of the search queries entered by users in the knowledge search?
The correct answer is C. Knowledge queries application. The Knowledge Queries application in ServiceNow provides administrators a dedicated aggregated view of all search terms users have entered in the knowledge portal.
Question
Where should an admin go to view all of the search queries entered by users in the knowledge search?
Options
- A[KD_feedback] table
- B[kb_view] table
- CKnowledge queries application
- DSearch logs application
How the community answered
(47 responses)- B4% (2)
- C94% (44)
- D2% (1)
Why each option
The Knowledge Queries application in ServiceNow provides administrators a dedicated aggregated view of all search terms users have entered in the knowledge portal.
The kb_feedback table stores user feedback on articles such as ratings and flags, not the raw search query strings entered by users.
The kb_view table logs article view activity and view counts, not the search terms used to locate articles.
The Knowledge Queries application collects and displays every search query submitted through the knowledge search interface, enabling admins to analyze trending searches, identify content gaps, and improve the knowledge base based on user intent.
There is no standard ServiceNow application called 'Search logs application' that serves this purpose for knowledge search queries.
Concept tested: Knowledge search query monitoring via Knowledge Queries application
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/knowledge-management/task/t_ViewKnowledgeQueries.html
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