Where do you enable the Search as feature for an incident?

Incident Properties application manages general incident module settings such as number generation and default values, not the search deflection configuration.

The Related Search Results table configuration determines which tables and fields are queried during deflection search on the incident form. Administrators configure this table to point to knowledge articles, past incidents, or other relevant records, which is what activates and controls the Search as feature for incident creation.

Incident form design controls the layout, field visibility, and UI policies on the form, but does not define which tables are searched for deflection purposes.

The incident.deflection system property can toggle deflection behavior globally, but it does not configure or enable the specific table-based search results for the feature.