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CIS-ITSM · Question #84
CIS-ITSM Question #84: Real Exam Question with Answer & Explanation
The correct answer is D: The Known Error knowledge articles use a template, which includes the Workaround and the. See the full explanation below for the reasoning.
Problem Management
Question
A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?
Options
- AOnly users with sn_known_error_write can create Known Error articles
- BThe Known Error knowledge base documents problems that are under investigation, but not yet
- CUsers with sn_problem_write can create known error articles, but not articles for other knowledge
- DThe Known Error knowledge articles use a template, which includes the Workaround and the
Topics
#Known Error#Knowledge Base#Problem Management#Article Templates
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