CIS-ITSM Question #83: Real Exam Question with Answer & Explanation

The correct answer is B: Service scope. the definition of what is provided, or not provided, for a service is defined in the service scope. The service scope is a document that describes the features, functions, and boundaries of a service, as well as the roles and responsibilities of the service provider and the custo

Service Portfolio Management

Question

Where is the definition of what is provided, or not provided, for a service defined?

Options

AVendor service agreements
BService scope
CService contracts
DService limitations

Explanation

the definition of what is provided, or not provided, for a service is defined in the service scope. The service scope is a document that describes the features, functions, and boundaries of a service, as well as the roles and responsibilities of the service provider and the customer.

Topics

#Service scope#Service definition#ITSM

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