CIS-ITSM · Question #83
Where is the definition of what is provided, or not provided, for a service defined?
The correct answer is B. Service scope. Service Scope defines the boundaries of a service - explicitly stating what activities, outputs, and features are included and, importantly, what is excluded. This distinguishes it from a Service Contract (C), which is a legal/commercial agreement, Vendor Service Agreements…
Question
Where is the definition of what is provided, or not provided, for a service defined?
Options
- AVendor service agreements
- BService scope
- CService contracts
- DService limitations
How the community answered
(32 responses)- A6% (2)
- B91% (29)
- C3% (1)
Explanation
Service Scope defines the boundaries of a service - explicitly stating what activities, outputs, and features are included and, importantly, what is excluded. This distinguishes it from a Service Contract (C), which is a legal/commercial agreement, Vendor Service Agreements (A), which govern third-party obligations, and Service Limitations (D), which may describe constraints but is not the formal definition of service boundaries. In ITSM and ServiceNow contexts, 'Service Scope' is the canonical field or concept used to define the extent of a service offering.
Topics
Community Discussion
No community discussion yet for this question.