How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?

Question

Options

• AOnly parent child (service:offering) relationships are automatically created in the CMDB
• BAll CMDB relationships and dependencies are automatically created upon publishing the service
• CIf the service is defined as a business service, the relationships and dependencies will be
• DAny required CMDB relationships and dependencies must be created manually

• A
  3% (1)
• B
  3% (1)
• C
  8% (3)
• D
  86% (31)

Explanation

ServiceNow Service Portfolio Management (SPM) and the CMDB are distinct systems. Relationships defined between services and offerings within SPM are not automatically synchronized or transferred to the CMDB. If you need corresponding CI relationships and dependencies in the CMDB (e.g., to represent the service topology for impact analysis), they must be created manually in the CMDB. This separation means administrators must consciously maintain alignment between SPM and CMDB data.

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