Which Service Portfolio Management phase does a service belong to when it is in operational state?

Question

Options

• AActive
• BRetired
• CCatalog
• DPipeline

• A
  90% (37)
• B
  2% (1)
• C
  2% (1)
• D
  5% (2)

Explanation

ServiceNow Service Portfolio Management (SPM) organizes services across three lifecycle phases: (1) Pipeline - services being planned or under development that are not yet available; (2) Catalog - services approved and published to the Service Catalog for users to request; and (3) Retired - services that have been decommissioned. The 'Active' operational state corresponds to services in the Catalog phase - they are live, operational, and available to consumers. When a service moves to 'Retired', it transitions to the Retired phase. 'Active' is the correct SPM phase label for a service that is currently operational.

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