Which level are service commitments associated in the service portfolio taxonomy?

The correct answer is A. Offering. In ServiceNow Service Portfolio Management, the taxonomy hierarchy goes from Portfolio → Service → Offering. Service commitments (such as SLAs, pricing tiers, and delivery parameters) are associated at the Offering level, not the Service level. This is because an offering is…

Service Portfolio Management

Question

Options

AOffering
BPortfolio
CNode
DService

How the community answered

(18 responses)

A
94% (17)
D
6% (1)

Explanation

In ServiceNow Service Portfolio Management, the taxonomy hierarchy goes from Portfolio → Service → Offering. Service commitments (such as SLAs, pricing tiers, and delivery parameters) are associated at the Offering level, not the Service level. This is because an offering is the specific, customer-facing instantiation of a service with defined terms and commitments. A single service can have multiple offerings, each with different commitments.

Topics

#Service Portfolio Management#Service Offering#Service Commitments#Service Taxonomy

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