CIS-ITSM · Question #121
On an incident record, where are the fields that appear on the caller lookup select box defined?
The correct answer is A. The ref_ac_column attribute from the dictionary entry. In ServiceNow, reference fields like the Caller field on an incident record use the dictionary attribute 'ref_ac_columns' (reference auto-complete columns) to define which fields from the referenced table (e.g., [sys_user]) are displayed in the lookup/autocomplete dropdown…
Question
On an incident record, where are the fields that appear on the caller lookup select box defined?
Options
- AThe ref_ac_column attribute from the dictionary entry
- BThe Caller lookup field on the [user] table
- CThe ref_contributions attribute on the caller lookup form
- DThe form design of the caller lookup form
How the community answered
(31 responses)- A94% (29)
- C3% (1)
- D3% (1)
Explanation
In ServiceNow, reference fields like the Caller field on an incident record use the dictionary attribute 'ref_ac_columns' (reference auto-complete columns) to define which fields from the referenced table (e.g., [sys_user]) are displayed in the lookup/autocomplete dropdown. This attribute is set on the dictionary entry for that specific reference field. It is not controlled by the form layout, the referenced table's field definition, or a separate contributions attribute.
Topics
Community Discussion
No community discussion yet for this question.