CIS-ITSM · Question #131
Which service types can be managed through the scope of Service Portfolio Management? Choose 2 answers
The correct answer is A. Business service B. Application service. ServiceNow's Service Portfolio Management (SPM) scope covers Business Services (A) and Application Services (B). Business Services represent the IT or business capabilities delivered to customers and stakeholders, while Application Services represent the IT applications supportin
Question
Which service types can be managed through the scope of Service Portfolio Management? Choose 2 answers
Options
- ABusiness service
- BApplication service
- CMobile service
- DTechnical service
How the community answered
(25 responses)- A92% (23)
- C4% (1)
- D4% (1)
Explanation
ServiceNow's Service Portfolio Management (SPM) scope covers Business Services (A) and Application Services (B). Business Services represent the IT or business capabilities delivered to customers and stakeholders, while Application Services represent the IT applications supporting those capabilities - both are core to the SPM framework's purpose of managing the full lifecycle and value of services. 'Mobile service' (C) and 'Technical service' (D) are not recognized service classification types within the standard ServiceNow SPM scope; technical infrastructure is typically managed separately under Configuration Management.
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