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CIS-ITSM · Question #82

What types of Conflicts are detected automatically on the Change request? Choose 3 answers

The correct answer is B. Conflict with Blackout Schedule D. Conflict with Maintenance Window E. Another change for the same CI, at the same time. ServiceNow Change Management automatically detects three types of conflicts: Blackout Schedule overlaps, Maintenance Window overlaps, and concurrent changes scheduled for the same CI.

Change Management

Question

What types of Conflicts are detected automatically on the Change request? Choose 3 answers

Options

  • AConflict with Company Holiday Schedule
  • BConflict with Blackout Schedule
  • CConflict with Assignee Shift Schedule
  • DConflict with Maintenance Window
  • EAnother change for the same CI, at the same time

How the community answered

(51 responses)
  • A
    4% (2)
  • B
    94% (48)
  • C
    2% (1)

Why each option

ServiceNow Change Management automatically detects three types of conflicts: Blackout Schedule overlaps, Maintenance Window overlaps, and concurrent changes scheduled for the same CI.

AConflict with Company Holiday Schedule

Company Holiday Schedules are not a standard automatically detected conflict type in ServiceNow's Change Conflict Detection feature; holiday awareness requires custom configuration.

BConflict with Blackout ScheduleCorrect

Conflict detection automatically checks whether the change's scheduled window falls within a Blackout Schedule - a defined period during which changes are prohibited - and flags a conflict if an overlap is found.

CConflict with Assignee Shift Schedule

Assignee Shift Schedules are not checked during automatic conflict detection; resource availability is managed separately and is not part of the built-in conflict detection engine.

DConflict with Maintenance WindowCorrect

Conflicts with Maintenance Windows are automatically detected to verify that changes are scheduled within the permitted maintenance periods assigned to the affected CIs.

EAnother change for the same CI, at the same timeCorrect

When two or more changes are scheduled for the same Configuration Item (CI) at the same time, a conflict is automatically detected to prevent concurrent modifications to the same asset.

Concept tested: ServiceNow Change Management automatic conflict detection types

Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-conflict-detection.html

Topics

#Change Management#Conflict Detection#Blackout Schedules#Maintenance Windows

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