What are key relationships between Changes and Incidents? Choose 2 answers

Incident owners do not participate in the Change approval workflow; change approvals are handled by CAB members and designated approvers defined on the change record.

Incidents can be caused by a Change when a change implementation introduces unintended consequences or breaks existing functionality. ServiceNow supports linking incidents to the causative change record for root cause tracking and post-implementation review.

A Change can resolve one or more Incidents by implementing a permanent fix, and ServiceNow allows changes to be associated with the incidents they are intended to close, creating a traceable link between problem resolution and change activity.

Incidents do not automatically close when a related Change closes; incident resolution requires its own separate closure process and is not triggered by change state changes.