CIS-ITSM · Question #80
Which record type would you use for a Computer request?
The correct answer is C. Catalog Item. A Catalog Item is the correct record type for requesting a specific product such as a computer through the ServiceNow Service Catalog.
Question
Which record type would you use for a Computer request?
Options
- ARecord Producer
- BOrder Guide
- CCatalog Item
- DContent Item
How the community answered
(37 responses)- A5% (2)
- B3% (1)
- C89% (33)
- D3% (1)
Why each option
A Catalog Item is the correct record type for requesting a specific product such as a computer through the ServiceNow Service Catalog.
A Record Producer is used when a catalog request should result in the creation of a specific system record type (such as an Incident or Change), not for ordering a product.
An Order Guide groups multiple catalog items together into a guided multi-step ordering experience and is not itself a requestable single product.
A Catalog Item represents a specific orderable product or service - such as a laptop or desktop computer - that users can request. It supports variables for customization, pricing, and fulfillment workflows, making it the standard mechanism for hardware and software requests in the Service Catalog.
A Content Item is an informational entry displayed in the catalog for user reference; it does not generate a request record or initiate a fulfillment workflow.
Concept tested: ServiceNow Service Catalog item types and appropriate use cases
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html
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