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CIS-ITSM · Question #80

Which record type would you use for a Computer request?

The correct answer is C. Catalog Item. A Catalog Item is the correct record type for requesting a specific product such as a computer through the ServiceNow Service Catalog.

Service Catalog and Request Management

Question

Which record type would you use for a Computer request?

Options

  • ARecord Producer
  • BOrder Guide
  • CCatalog Item
  • DContent Item

How the community answered

(37 responses)
  • A
    5% (2)
  • B
    3% (1)
  • C
    89% (33)
  • D
    3% (1)

Why each option

A Catalog Item is the correct record type for requesting a specific product such as a computer through the ServiceNow Service Catalog.

ARecord Producer

A Record Producer is used when a catalog request should result in the creation of a specific system record type (such as an Incident or Change), not for ordering a product.

BOrder Guide

An Order Guide groups multiple catalog items together into a guided multi-step ordering experience and is not itself a requestable single product.

CCatalog ItemCorrect

A Catalog Item represents a specific orderable product or service - such as a laptop or desktop computer - that users can request. It supports variables for customization, pricing, and fulfillment workflows, making it the standard mechanism for hardware and software requests in the Service Catalog.

DContent Item

A Content Item is an informational entry displayed in the catalog for user reference; it does not generate a request record or initiate a fulfillment workflow.

Concept tested: ServiceNow Service Catalog item types and appropriate use cases

Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html

Topics

#Service Catalog#Catalog Item#Request Management#Record Types

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