CIS-ITSM · Question #86
When using Catalog Builder, what can be built using templates? Choose 2 answers
The correct answer is B. Catalog items D. Order guides. In Catalog Builder, templates are available specifically for Catalog items and Order guides, enabling administrators to standardize and accelerate the creation of these two item types.
Question
When using Catalog Builder, what can be built using templates? Choose 2 answers
Options
- AContent items
- BCatalog items
- CKnowledge articles
- DOrder guides
- ERecord producers
How the community answered
(27 responses)- B89% (24)
- C7% (2)
- E4% (1)
Why each option
In Catalog Builder, templates are available specifically for Catalog items and Order guides, enabling administrators to standardize and accelerate the creation of these two item types.
Content items are managed separately through Content Management and are not a template-based item type within Catalog Builder.
Catalog Builder provides predefined templates for Catalog items, allowing administrators to configure variables, fulfillment flows, and categories using a guided template-based experience. Order guides also support templates in Catalog Builder, enabling bundled item configurations to be created consistently and efficiently.
Knowledge articles are authored in the Knowledge Management application and are not created or templated through Catalog Builder.
Record producers can be built in Catalog Builder but do not have a dedicated template type - they are configured directly without template support.
Concept tested: Catalog Builder template-supported item types in ServiceNow
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-catalog-management/concept/catalog-builder.html
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