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CIS-ITSM · Question #3

What baseline Change Flows support the baseline Normal Change model?

The correct answer is C. Change - Normal - Assess, Change-Normal-Authorize, Change- Normal - Implement Change -. The baseline Normal Change model is supported by flows aligned to its key states: Change - Normal - Assess (handles the assessment stage), Change - Normal - Authorize (handles the authorization/approval stage), and Change - Normal - Implement (handles execution). These flows…

Change Management

Question

What baseline Change Flows support the baseline Normal Change model?

Options

  • AChange - Normal - Assess - Change - Normal - Authorize - Change- Normal - Close. Change -
  • BChange - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change -
  • CChange - Normal - Assess, Change-Normal-Authorize, Change- Normal - Implement Change -
  • DChange - Normal - New Change - Normal - Review, Change - Normal - Close. Change -

How the community answered

(28 responses)
  • A
    4% (1)
  • B
    7% (2)
  • C
    86% (24)
  • D
    4% (1)

Explanation

The baseline Normal Change model is supported by flows aligned to its key states: Change - Normal - Assess (handles the assessment stage), Change - Normal - Authorize (handles the authorization/approval stage), and Change - Normal - Implement (handles execution). These flows are triggered as the change record moves through its lifecycle. Option B incorrectly includes a 'New' flow (no dedicated flow for the New state), and Option D incorrectly includes 'Review' as a standalone flow in the Normal model.

Topics

#Change Management#Normal Change#ServiceNow Workflows#Baseline Flows

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