CIS-ITSM · Question #3
What baseline Change Flows support the baseline Normal Change model?
The correct answer is C. Change - Normal - Assess, Change-Normal-Authorize, Change- Normal - Implement Change -. The baseline Normal Change model is supported by flows aligned to its key states: Change - Normal - Assess (handles the assessment stage), Change - Normal - Authorize (handles the authorization/approval stage), and Change - Normal - Implement (handles execution). These flows…
Question
What baseline Change Flows support the baseline Normal Change model?
Options
- AChange - Normal - Assess - Change - Normal - Authorize - Change- Normal - Close. Change -
- BChange - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change -
- CChange - Normal - Assess, Change-Normal-Authorize, Change- Normal - Implement Change -
- DChange - Normal - New Change - Normal - Review, Change - Normal - Close. Change -
How the community answered
(28 responses)- A4% (1)
- B7% (2)
- C86% (24)
- D4% (1)
Explanation
The baseline Normal Change model is supported by flows aligned to its key states: Change - Normal - Assess (handles the assessment stage), Change - Normal - Authorize (handles the authorization/approval stage), and Change - Normal - Implement (handles execution). These flows are triggered as the change record moves through its lifecycle. Option B incorrectly includes a 'New' flow (no dedicated flow for the New state), and Option D incorrectly includes 'Review' as a standalone flow in the Normal model.
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