Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could…

Question

Options

• AOn Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select
• BEnable system property com snc incident.mcidentjask closure
• CEdit system property com.snc incident autoclose basedon resolved_at
• DOn Incident Properties, for Autoclose Incident Tasks, select Yes

• A
  13% (5)
• B
  8% (3)
• C
  79% (30)

Explanation

Two ways to automatically close open Incident Tasks when the parent Incident is closed or cancelled are: (D) On the Incident Properties page (sys_properties list filtered for incident), setting 'Autoclose Incident Tasks' to Yes enables the automatic closure behavior via the UI; (C) The system property com.snc.incident.autoclose_basedon_resolved_at controls when that auto-close triggers - specifically whether closure is based on the resolved_at timestamp. Both settings work together to configure the full behavior. Option A describes a plausible UI setting but with an incorrect property label. Option B references a non-standard property name (com.snc.incident.mcincident_task_closure) that does not exist in baseline ServiceNow.

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