CIS-ITSM · Question #158
On an incident record, where are the fields fiat appear on the caller lookup select box defined?
The correct answer is B. The ref_ac_column attribute from the dictionary entry. The fields displayed in the auto-complete suggestion list of a reference lookup field are controlled by the ref_ac_columns attribute set on the dictionary entry for that field.
Question
On an incident record, where are the fields fiat appear on the caller lookup select box defined?
Options
- AThe ref_contributions attribute on the caller lookup form
- BThe ref_ac_column attribute from the dictionary entry
- CThe Caller lookup field on the [user] table
- DThe form design of the caller lookup form
How the community answered
(39 responses)- A3% (1)
- B90% (35)
- C3% (1)
- D5% (2)
Why each option
The fields displayed in the auto-complete suggestion list of a reference lookup field are controlled by the ref_ac_columns attribute set on the dictionary entry for that field.
There is no standard ServiceNow attribute called ref_contributions on a lookup form; this is not a valid dictionary or form attribute.
The ref_ac_columns attribute on the dictionary entry for a reference field specifies which columns from the referenced table appear in the lookup suggestion box. This attribute is configured per-field in the dictionary, giving administrators precise control over which fields are surfaced during lookup without modifying the target table or form.
The [sys_user] table definition does not contain a dedicated 'Caller lookup field' property that controls suggestion columns.
The form design of the target form controls layout for the full record view, not which columns appear in the reference field suggestion dropdown.
Concept tested: Reference field auto-complete columns via dictionary attribute
Source: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/table-administration/reference/r_DictionaryEntryAttributes.html
Topics
Community Discussion
No community discussion yet for this question.