nerdexam
ServiceNow

CIS-ITSM · Question #181

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

The correct answer is A. Change Assess Approval Subflow. In ServiceNow's Normal Change workflow, technical approvals during the Assess stage are defined and configured within the Change Assess Approval Subflow.

Change Management

Question

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

Options

  • AChange Assess Approval Subflow
  • BChange Approval Policy
  • CChange Approval Subflow
  • DChange Approval Matrix

How the community answered

(59 responses)
  • A
    88% (52)
  • B
    2% (1)
  • C
    7% (4)
  • D
    3% (2)

Why each option

In ServiceNow's Normal Change workflow, technical approvals during the Assess stage are defined and configured within the Change Assess Approval Subflow.

AChange Assess Approval SubflowCorrect

The Change Assess Approval Subflow is a dedicated subflow that executes specifically during the Assess state of the Change - Normal flow. Technical approvals - such as those from change advisory board members or technical reviewers - are configured within this subflow, keeping assess-stage approval logic separate and maintainable from other approval stages in the overall Normal change lifecycle.

BChange Approval Policy

The Change Approval Policy is a record that defines who must approve a change based on criteria such as risk or category, but it does not directly execute or define the technical approvals invoked in the Assess flow.

CChange Approval Subflow

The Change Approval Subflow is a general-purpose approval subflow used across change flows, but it is not the specific subflow where technical approvals for the Assess state of a Normal change are defined.

DChange Approval Matrix

The Change Approval Matrix is a configuration artifact used to determine approval groups based on change attributes, but it does not define the approval execution logic within the Assess flow itself.

Concept tested: Normal Change Assess stage technical approval subflow configuration

Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-normal-flow.html

Topics

#Change Management#Approvals#Flow Designer#Normal Change

Community Discussion

No community discussion yet for this question.

Full CIS-ITSM Practice