CIS-ITSM · Question #181
Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?
The correct answer is A. Change Assess Approval Subflow. In ServiceNow's Normal Change workflow, technical approvals during the Assess stage are defined and configured within the Change Assess Approval Subflow.
Question
Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?
Options
- AChange Assess Approval Subflow
- BChange Approval Policy
- CChange Approval Subflow
- DChange Approval Matrix
How the community answered
(59 responses)- A88% (52)
- B2% (1)
- C7% (4)
- D3% (2)
Why each option
In ServiceNow's Normal Change workflow, technical approvals during the Assess stage are defined and configured within the Change Assess Approval Subflow.
The Change Assess Approval Subflow is a dedicated subflow that executes specifically during the Assess state of the Change - Normal flow. Technical approvals - such as those from change advisory board members or technical reviewers - are configured within this subflow, keeping assess-stage approval logic separate and maintainable from other approval stages in the overall Normal change lifecycle.
The Change Approval Policy is a record that defines who must approve a change based on criteria such as risk or category, but it does not directly execute or define the technical approvals invoked in the Assess flow.
The Change Approval Subflow is a general-purpose approval subflow used across change flows, but it is not the specific subflow where technical approvals for the Assess state of a Normal change are defined.
The Change Approval Matrix is a configuration artifact used to determine approval groups based on change attributes, but it does not define the approval execution logic within the Assess flow itself.
Concept tested: Normal Change Assess stage technical approval subflow configuration
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-normal-flow.html
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