What is the trigger for the Change - Normal - Assess Flow?

The correct answer is A. A Change request using the Normal Change model is moved to the Assess state. The 'Change - Normal - Assess' Flow in ServiceNow is triggered specifically when a Change request that uses the Normal Change model transitions into the 'Assess' state. This flow handles the assessment stage activities such as notifying approvers or initiating review tasks. It…

Change Management

Question

Options

AA Change request using the Normal Change model is moved to the Assess state
BA Change request using the Normal Change model is Assigned to a group
CA Change request using the Normal Change model is created
DA Change request using die Normal Change model is Low Risk and is moved to the Assess state

How the community answered

(34 responses)

A
91% (31)
B
3% (1)
C
3% (1)
D
3% (1)

Explanation

The 'Change - Normal - Assess' Flow in ServiceNow is triggered specifically when a Change request that uses the Normal Change model transitions into the 'Assess' state. This flow handles the assessment stage activities such as notifying approvers or initiating review tasks. It is state-transition–based, not triggered by creation, group assignment, or risk level alone. Option D is incorrect because risk level (Low Risk) is not part of this flow's trigger - risk-based routing applies to different flows like the Assess flow for Standard or Emergency changes.

Topics

#Change Management Workflow#Workflow Trigger#Normal Change Model#Assess State

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