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CIS-ITSM · Question #153
CIS-ITSM Question #153: Real Exam Question with Answer & Explanation
The correct answer is B: New incident created from the message. See the full explanation below for the reasoning.
Incident Management
Question
When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?
Options
- ANew case is created from the message
- BNew incident created from the message
- CNew interaction is created from the message
- DEmail is rejected and auto-reply sent to sender
Topics
#Inbound Email Actions#Email processing#Incident creation#Watermark
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