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CIS-ITSM · Question #153
When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?
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Incident Management
Question
When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?
Options
- ANew case is created from the message
- BNew incident created from the message
- CNew interaction is created from the message
- DEmail is rejected and auto-reply sent to sender
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Topics
#Inbound Email Actions#Email processing#Incident creation#Watermark