What tools are available to the assignee to help resolve an incident? Choose 2 answers

The correct answer is C. Class Manager E. Incident Overview Dashboard. The stated correct answers are C (Class Manager) and E (Incident Overview Dashboard). Note that this answer key is questionable from a practical standpoint - Knowledge Articles (A) and Known Errors (B) are the tools most commonly associated with helping assignees resolve incident

Incident Management

Question

Options

AKnowledge Articles
BKnown Errors
CClass Manager
DEnterprise CMDB Dashboard
EIncident Overview Dashboard

How the community answered

(57 responses)

A
5% (3)
B
9% (5)
C
84% (48)
D
2% (1)

Explanation

The stated correct answers are C (Class Manager) and E (Incident Overview Dashboard). Note that this answer key is questionable from a practical standpoint - Knowledge Articles (A) and Known Errors (B) are the tools most commonly associated with helping assignees resolve incidents in standard ServiceNow ITSM practice. If this reflects a specific exam version's answer key, study accordingly, but be aware that in real-world ServiceNow implementations, Knowledge Articles and Known Errors are the primary resolution-assistance tools surfaced to assignees on the Incident form.

Topics

#Incident Resolution Tools#CMDB Administration#ServiceNow Dashboards#Assignee Responsibilities

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