3304 Exam Questions

Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose three)

What provides built-in real and historical reporting capabilities for the call center, including reports for Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call fe...

You are implementing a new contact center and gathering all information for the new agents. The Communication manager (CM) Agent Login ID form is populated from information gathere...

Which vector object can replace the Time of Day (TOD) global Vector Variable?

The first administered extensions in the hunt-group screen is usually serving a call, and is often referred to as `hot seat'. What is the name of this call distribution method?

A supervisor like a summary report from Basic Communication Management System (BCMS) and is not sure what data items are available for this report. Which three objects are availabl...

A customer wants to start "Service Observing" while off site. Which two parameters must be configured to allow this? (Choose two.)

You need to troubleshoot their Best Services Routing polling vectors to verify that they are operating as intended. Avaya 3304 Exam Which command would you use to do this?

You are preparing the implementation call flow documents for a customer in the balancing industry. One of the customer's requirements is to have a forced two minute After Call Work...

Best Services Routing (BSR) allows adjusting the idle time of agents in determining agent selection. When considering the step adjustment being set to 20 for a given location, whic...

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers. Wh...

What are two of the benefits of using Expert Agent Selection (EAS)? (Choose two.)

A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best...

You need to troubleshoot Best Services Routing vectors to verify that they are operating as intended. Which two commands would you use to do this? (Choose two.)

You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check t...

The events table provides a list of events, a brief description that displays on the screen for the event, and a full explanation of the event. In what document can this table be f...

A customer wants to know the definition of the Average ACD Time on the Historical Split Skill Summary Interval Report. Which documentation would you reference in order to obtain th...

Agents/Supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?

How many days of historical data are shown in the Basic Call management System (BCMS) Split 50 day report?

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

How can an installer identify if a customer has the Call Center Elite package?

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

Direct Agent calls are not getting counted correctly in Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?

Clear Caller info field in the system-parameters-features form is being implemented for a call center that is in the medical industry. Which three options can be set in the field t...

You configured vectors in New York and Denver locations to look ahead interflow. You want your New York location to interflow to your Denver location if the Denver split has less t...

Based on the agent idle time and call flow the exhibit, to which location will the queued?

Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Avaya 3304 Exam Routing (BSR)?

Given the Information in the exhibit, which skill number will the next call be served by, and at which step will vector processing end?

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not an important fac...

The claims department of an insurance company must separate calls by area code. Some groups of agents can only handle calls Item one area code, while other groups of agents can han...

You are tasked to run Basic Call Management Reports (BCMS) on your call center agents. You need to run a report to find out how many calls each agent took the previous day. Which c...

Why would a vector skip the step "queue to skill" and go to the next step without planning the call in queue?

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center Elite? (Choose three.)

A supervisor wants to endure that a specified group of agents logout at a specified time during the work week. How can this be accomplished?

A customer has Business Advocate (BA) features turned on. Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or agent staffing...

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status. Which feature must be activated on the syste...

Which three statements about circular hunt groups are true? (Choose three)

A supervisor would like to have their agents automatically log out at a specific time. Which administration form is used to configure this functionality?

While configuring the Service Observing feature, which three forms should be configured and/or verified?

Which three parameters of the list command provides information about the Policy Routing Table (PR)? (Choose three)

Which Expert Agent Selection (EAS), an agent's internal login ID is associated with a specific telephone. When does this happen?

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone. Which call center...

Which two Vector Variable types are strictly global in scope? (Choose two.)

Which three fields on the Vector Directory Number (VDN) from disappear upon setting Meet-me Avaya 3304 Exam Conferencing to yes? (Choose three.)

A contact center supervisor frequently uses Call Management System (CMS) to manually move agents into skill that are not primary assignments for those agents, due to the needs of t...

Which two activities should be completed prior to modifying the data storage allocation window on CMS? (Choose two.)

A customer has 10 Call Management Systems (CMSs). They want to run one application to see how their call center is doing across all sites. Which Avaya solution will provide cost ef...

A call center supervisor uses Basic Call Management System (BCMS) to monitor a split. When running the command monitor bcms split 30 there are two agents shown with the state of "o...