Avaya
3304 · Question #19
Agents/Supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?
The correct answer is C. Feature Access Codes (FACs). See the full explanation below for the reasoning.
Question
Agents/Supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?
Options
- ABusiness Advocate (ISA)
- BSkill Assignment
- CFeature Access Codes (FACs)
- DDial Access Plan
How the community answered
(46 responses)- A7% (3)
- B2% (1)
- C80% (37)
- D11% (5)
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