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3304 · Question #19
3304 Question #19: Real Exam Question with Answer & Explanation
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Question
Agents/Supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?
Options
- ABusiness Advocate (ISA)
- BSkill Assignment
- CFeature Access Codes (FACs)
- DDial Access Plan
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