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3304 · Question #47
3304 Question #47: Real Exam Question with Answer & Explanation
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Question
A contact center supervisor frequently uses Call Management System (CMS) to manually move agents into skill that are not primary assignments for those agents, due to the needs of the business and to unexpected fluctuations in call volumes? Which feature could automate this process for the supervisor by the activation of reserve agents?
Options
- ADynamic Percentage Adjustment
- BService Routing
- CDynamic Queue Position
- DDynamic Threshold Adjustment
- EAuto Reserve Agents
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