Avaya
3304 · Question #69
The Vector Directory Number (VDN) of Origin Announcement (VOA) provides agents with a short message about a callers city of origin or requested service based on the VDN used to process the call…
The correct answer is B. the class of restriction (COR) form C. the announcement form D. the VDN form. See the full explanation below for the reasoning.
Question
The Vector Directory Number (VDN) of Origin Announcement (VOA) provides agents with a short message about a callers city of origin or requested service based on the VDN used to process the call. Which three items should be verified if the agents are not receiving this message? (Choose three.)
Options
- Athe Agent form
- Bthe class of restriction (COR) form
- Cthe announcement form
- Dthe VDN form
- Ethe Feature-related System parameters
How the community answered
(23 responses)- A9% (2)
- B74% (17)
- E17% (4)
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