Avaya

3304 · Question #74

Which two results are modified using "adjust by" when configuring Best Service Routing (BSR)? (Choose two)

The correct answer is C. It modifies the agent idle time. See the full explanation below for the reasoning.

Question

Which two results are modified using "adjust by" when configuring Best Service Routing (BSR)? (Choose two)

Options

AIt modifies the skill EWT.
BIt allows the preferences in vectors to be programmed.
CIt modifies the agent idle time.
DIt adjusts the skill ASA.

How the community answered

(21 responses)

A
5% (1)
B
5% (1)
C
76% (16)
D
14% (3)

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