Avaya
3304 · Question #3
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call feature can the…
The correct answer is B. Call Work Codes (CWC). See the full explanation below for the reasoning.
Question
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call feature can the customer use to track their defined call types?
Options
- ALeast Occupied Agent (LOA)
- BCall Work Codes (CWC)
- CFeature Access Codes (FAC)
- DRedistribution on No Answer (RONA)
How the community answered
(26 responses)- A12% (3)
- B77% (20)
- C4% (1)
- D8% (2)
Community Discussion
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