Avaya
3304 · Question #3
3304 Question #3: Real Exam Question with Answer & Explanation
Sign in or unlock 3304 to reveal the answer and full explanation for question #3. The question stem and answer options stay visible for context.
Question
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call feature can the customer use to track their defined call types?
Options
- ALeast Occupied Agent (LOA)
- BCall Work Codes (CWC)
- CFeature Access Codes (FAC)
- DRedistribution on No Answer (RONA)
Unlock 3304 to see the answer
You've previewed enough free 3304 questions. Unlock 3304 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.