You are implementing a new contact center and gathering all information for the new agents. The Communication manager (CM) Agent Login ID form is populated from information gathered on the Agent Skills Worksheet. Which three items are included on this worksheet? (Choose three)

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A. Call handling preference B. Login ID D. Skill level

Answer

C. Skill preferences

Answer

E. Class of service (COS)

You are implementing a new contact center and gathering all information for the new agents. The Communication manager (CM) Agent Login ID form is populated from information gathered on the Agent Skill

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